Starbucks

Reviews

• George A.

  star star star star star 17 June 2026

  Starbucks has a superstar customer service champion at the 3401 Bardstown Road Store, in Louisville, KY (40218).  The morning of April 15th (Tax Day!) I waited in a long drive through line for a double smoked bacon sandwich and a coffee.  I ordered and the line moved at about average speed.  When I made it to the window, Marissa apologized as they were out of the sandwich.  She asked if there was anything she could give me instead, to which I replied a different sandwich that she suggested.  Beyond the fact that she was incredibly personable and lovely while so much was going on behind her, she exceeded all expectations by discounting the full cost of my sandwich and giving me a card for $4.00 off.  Keep in mind, I'm a local coffee shop snob.  Starbucks is the "i'm late to work and I can't go to my local place" back-up.  Marissa has won me over.  I returned this morning (after staying up way too late doing my taxes.)  And Magnificent Marissa was working again today, she was just as personable (I actually saw her using a flyer prop to explain something to the person in front of me).  When I came to the window, she recognized me, and as I was pulling away, she held my order, and asked me for my name.  She then introduced herself.  And I will absolutely make sure that I will come to this Starbucks location more often, primarily because Marissa is so wonderful.

• Lindsey W.

  star star_border star_border star_border star_border 8 June 2026

  Wow unorganized and unfriendly to say the least. The drive thru was wrapped around the building so I went in. No one greeted me. I was 1 of 4 people inside. There was 1 person in front of me. We waited forever to be helped. Not one person said hi or one moment or anything.
  Then I ordered a Blueberry Black Tea which they didn't have of course. So I got a simple iced green tea which takes 2 seconds to make. I waited FOREVER for my drink as I watched them make several complicated drinks before mine. Not one person said sorry about your wait or anything. They acted like I was invisible.
  Then the rude girl with the blonde and pink hair threw my drink together. I was standing literally right in front of her the whole time. Instead of handing me my drink which it was clearly mine, she walked past me and set it on the counter and mumbled the order. How freaking rude. I've never had such terrible service. If you hate your job then quit!!! They didn't treat anyone else that way. So why me? They all need to be reprimanded especially the pink hair girl who was sneezing all over people's drinks. She's rude and unprofessional. So pathetic!!!!!!!

• Sam A.

  star star star_border star_border star_border 6 June 2026

  I've been going to this Starbucks for about a decade.  For most of that time, this has been a reliable location.  However, something is amiss as of late.  My last three trips in particular summarize how it can be a somewhat mixed bag:
  
  - 6/4/2019: I ordered a machiato via the mobile app.  It took longer than the app estimated, about 15-20 minutes.  This was an unusual turnaround time for this location, so I just chalked it up to an off day, possibly staff turnover, etc.
  
  - 6/26/2019: They don't have nitro cold brew, so I settled on a cold brew with cold foam.  Pretty easy order, right?  I ordered this via the mobile app and it took over 20 minutes for a team of 6 with virtually zero traffic to make the beverage.  Eventually, I asked as to the whereabouts of my order -- making sure to inquire in a casual and reasonable manner given that we can all have off days at work, being human -- the barista seemed really hypersensitive to questioning, as did her teammates, so perhaps morale is really down at this location for one reason or another.
  
  - 7/15/2019: I ordered a cappuccino and the barista was putting the finishing touches on the drink as I was walking in, although she was out of vanilla powder, then spied some on the counter near the door.  The missing powder wasn't a big deal to me, either way, but I appreciated the barista's sincere honesty and initiative.  Perhaps after my 6/26 visit some training and/or a little staff TLC occurred?  Still, I'm hesitant to order here given the recent hassles I've encountered and I usually try to take only a quick, 30-minute lunch.
  
  I'll probably not give this location another try until the awesome fall season lattes arrive.  Hopefully, by then, whatever kinks have been happening as of late will have worked themselves out.

• Rebecca H.

  star star star star star_border 24 May 2026

  Update: October 7 2018.  Okay, so the last few times I've been to this location I've opted for the drive thru due to time. Well, each time I've had a specific barista take my order- she hears my order correctly and repeats it back to me. Every single time I get to the front and pay- she hands me a macchiato. I order iced lattes. I've let it slide a few times, bc I thought maybe she was confused?
  
  Today my husband expressed to her that we didn't order the macchiato, and ordered an iced caramel latte. She then proceeded to try to get us to accept it by saying "well macchiatos are just like lattes"  We told her we would prefer what we ordered and she honestly seemed really irritated that we did not take the drink she knew was wrong.

• TonyaLydia G.

  star star star star star_border 23 May 2026

  Having this Starbucks addiction, sucks, LOL. I find myself checking their website to make sure a new flavor hasn't came out yet. My Cinnamon Chai Frappe with extra whip(I always have to get that extra whip)is my common flavor. This time I had to try their new iced Macchiato. What could be better than whipcream, well the yummy milk foam cloud on top of the Macchiato. The Macchiato comes in caramel or cinnamon. I can't never decide, so I always choose caramel and ask them to add a little cinnamon, perfection. I can't wait till their s'mores or cream brûlée flavors are back. Those are some of my favorites too.
  I have managed to find out the best and bad times to visit this location. Around the AMs of 7:30 and the NOONs of 12, it's bad times. They have long lines and they rush making your drink. So you end up waiting for a long time in line, and pay for a pricey drink that doesn't taste to great. I found around 10am and 4:30pm is the best time to beat the traffic and the drinks taste great.
  I actually had stopped going to this location for a while because one rude employee. Now that I've returned I'm happy I haven't seen that person, and everyone seems back to their cheerfulness.